Q: Why didn't I get an email after my purchase?
A: Your spam filter may have devoured our email as a light snack. Check your junk mail / spam folder. Be sure to add email@example.com to your address book and hopefully this won't happen again. Or you could feed your spam filter more food so it isn't hungry when our emails come (this might not work.)
However, there is a silver lining, you can always login to your account to get the download link of current and past purchases by visiting MY DOWNLOADS.
Q: Can I still get my download if I lost my email?
A: Yes, you can can always login to your account by clicking the 'SIGN IN' button in the main navigation (upper right). Once you are logged in, you will be able to view all past purchases on your DOWNLOADS page.
Q: The zip file won't UNZIP ... or it's the wrong file, what do I do?
A: --> Clear your cache
--> Go back to your ACCOUNT PAGE and download the file again.
Q: How do I unzip on a PC?
A: On the PC the best thing to do is right click on the zip file and choose the option to extract it to a folder.
* If you see anything that says "DS_Store files" just ignore it because it's a virus. Just kidding, it's a file from an Apple computer.
Q: Can I download and open my DYM resources on my tablet or phone?
A: Our downloads come in a .zip file, so unless you have a specific app to open the zip file you can NOT open it on your tablet/phone.
Here is our advice: download and open the zip file on your computer, then depending on the file type you will be able to put it on your tablet or phone.
Ex: If you purchased a word doc, you can open that on your tablet/phone no problem!
If you are still having problems, Drop us a note!
I have two items that refuse to download on numerous computers and in all browsers.
Once I download them, if I try and drag the folders into the app, it just goes black. There is no place on here that shows any directions on how to actually install the games once you download them. A video, tutorial, or something of the sort would be beneficial. The games are downloaded, the zip files are open, and I'm sitting here wondering what to do with all the jpeg's and no actual game install files.
I downloaded the free game for the Gold Membership, and I assumed it would go into DYM Games. Apparently I need ProPresenter or Keynote? How many games will this be an issue for? I did finally get it to work on Power Point, but it was a lot of drag, drop, and edit. Is this normal?
I cannot download a purchase I made recently. I have tried on a few different computers with no luck. The purchase was Own It. Any help would be greatly appreciated.
I cannot download a game (Fortnite Fact or Fiction) that I purchased. I've tried all of the recommended methods to fix it, but it is still not downloading. Can anyone help?
This is terrible DYM...It should not be such a issue. I wish I could have read all these issues before purchase. Trying to download Easter Jeapordy for a zoom meeting at 2pm today....I suppose that's not going to happen
Please sign in to leave a comment.