Have you tried to send a text to one of your groups (or "distribution lists") and gotten a "failed message" notification? Maybe it said "omitted message"?
Here is one reason that we know of why this may be happening:
"Due to the TCPA time restrictions, marketing messages are restricted before 8AM and after 9PM local time and we assume your client have omitted message by trying to send messages between that time period."
- this is fancy texting company speak for... make sure you text your students between 8am and 9pm. The texting industry sets up these weird rules and unfortunately we can't control them!
We want to tell them... "Ya, but we are youth workers!"
For more information on using your DYMtext account, check out THIS PAGE.
For more information about our other plans, check out THIS PAGE.
Let us know if you are having trouble moving forward... we are always here to help!
Thanks for letting us partner with you!