Do you have a suspended membership?
"Suspended" means our computer robots tried to charge your account to renew your membership and the charge did not go through -- it looks like it failed because you do not have a valid payment method on file. Or maybe you're away all summer and took a few months away from us but are jumping back into ministry full force to get ready for the fall.
Either way... right now you DO NOT have access to your DYM Membership: that means NO store credit and NO monthly membership resources. Yikes!
Not to worry! It's a very easy fix and you will be back in the DYM membership bosom without skipping a beat.
(You haven't lost access to any of your previous downloads either.)
We would HATE to lose a beloved member because of a technical issue (or any other issue for that matter), so please reach out if you have any questions.
**If you suspended your membership with the intention to CANCEL it, please do so! We don't want to send you these annoying emails if they don't apply!
(If you have already tried this method of reactivating your account, go ahead and try it again. We just made some tweaks to the system and any past issues you have run into should be fixed!)
To re-activate your account:
1. Go to the Account Info tab under My Account.
2. This nice big yellow box will pop up if your account is suspended. Simply select what you would like to do, whether that be cancel or re-activate your account. Clicking either of these buttons will send an email to Chip on our team who will make sure you're all squared away.
If you know you need to update your credit card info in your account click here.
Your card will be charged and your membership will be reactivated AT THE TOP OF THE HOUR. That means if you re-activate at 9:35am, our robots will charge your card at 10:00am.
You will know if the payment went through because you will have access to your members only page and reward points after the top of the hour.
Please let us know if you have any questions or if there is anything else we can do to help you lead your ministry better. Just email email@example.com
Thanks for loving students!
The DYM Team
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